Overstock has a 30-days jewelry return policy. If customers are not satisfied with the received jewelry, they can return it to Overstock within 30 days of receiving it. However, the jewelry returned should be in its original condition without any sign of wear and tear. If jewelry is not returned in good condition, customers have to compromise with the refund.
Overstock Jewelry Return Policy
Overstock has a standard 30-days return policy for most of its products. Do jewelry and watches also, and there is a 30-day rerun window. If customers are not satisfied with the received jewelry piece, they can request a return to Overstock.com. Notably, Overstock accepts only unworn jewelry in its exact condition. Customers can’t return the jewelry after using or damaging it. However, if the jewelry is delivered broken or damaged, immediately contact the customer care service of Overstock.
To return the jewelry, customers should have the bill, purchasing documents, accessories that came with jewelry, and the jewelry box. If the return package was not received appropriately, customers would not be subjected to receiving a full refund of the returned jewelry. Notably, Overstock has the same rerun policy for watches.
How to return jewelry to Overstock?
Overstock has defined a complete jewelry return process on their website. If the jewelry piece you want to return satisfies the Overstock return condition, you can begin a rerun process. Return of jewelry bought from Overstock will be completed in the following steps-
First of all, sign in to your Overstock account. Choose the orders and returns options from the My Account dashboard. There is a return button in front of every purchase eligible for return. Click the return button in front of the jewelry you want to return. Now Overstock will also ask a few questions regarding the return. Answer all the questions and submit it Now you need a label to send your order back to Overstock. Click the get label option and ask for a return label. There are three ways of taking the return label. You can get a mobile code, print label, or email link to the label. Mobile code is not required to be printed. Put the label on your return package and send it to Overstock via any suitable mail service.
Overstock asks to send more than jewelry worth $100 or more in separate packaging. Send the package through a traceable courier service. Overstock asks for the tracking number of the package sent. After receiving the package, Overstock sends you a confirmation mail about receiving the package.
Does Overstock give a full refund for every return?
Overstock makes the refund after inspecting the return package. It categorizes jewelry returns according to their condition and decides on refunds. The refund categories are-
Excellent
If the jewelry received by Overstock is in excellent condition, they make a 100% refund to the buyers. To revive a full refund, customers must return the jewelry within 30 days of buying. It should be packed in a news box. Jewelry should not be damaged or used. Customers should have put all the accessories and manuals of jewelry in the return package.
Good
A 40% – 80% rerun is given for jewelry received in good condition. Good condition is considered when jewelry is returned on time, but it is not in its exact condition. However, a little repair could restore it to its original situation. Notably, the packaging and accessory requirements should be according to the standards.
Fair
You can get up to a 40% refund if you sent damaged jewelry and do not follow the packaging instructions. Overstock may also give you a refund if you sent the return a little late from the standard 30 days.
Poor
Customers are not given any refund if items are not returned on time, are in good condition, and have proper packaging.
Conclusion
Overstock jewelry return policy is the same as Overstock standard return policy. You have a 30-day window to return the jewelry bought. The jewelry should be in unworn and damage-free condition. If you returned damaged or used jewelry, you have to compromise with the refund. The return is credited to the accounts of buyers after inspection of the item.
Can I return jewelry bought through the guest checkout option?
Answer: Yes, you return jewelry bought through the guest checkout option. Create an account on Overstock with the email id you used while buying the jewelry. Then follow the return process.
In how many days can I get a refund from Overstock?
Answer: Overstock refund policy ensures a 14-day refund to customers.
