Online shopping is the easiest way of buying different varieties of products sitting under a roof. But with many of its advantages there comes a certain risk of shipping damaged, unwanted, and incorrect items. Therefore online shopping companies normally have a return policy. Does Overstock have a return policy? What is the policy all about?
Overstock takes the return of items it sold online. The online shopping company takes back sold products within 30 days of order shipment. The company checks the product before processing the refund of the returned item. Apart from a few exceptions Overstock easily takes back all the products it sells. It also provides the return of international orders.
Overstock return process
Overstock provides a 30-days window to return the products with which customers are unsatisfied. To return the product, buyers need to fill up a return initiation form. Then you will get a shipping label with the instructions to return bought products. There are certain conditions to return the items that customers should keep in mind.
Condition of order
Overstock inspects the return of the order that came to them. It should be in unused condition. The order should have all the parts and accessories it contained when shipped even if it is damaged. Products should not be damaged due to buyers’ mistakes. Overstock accepts return only when these conditions are satisfied
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Shipping Cost
To return the order to Overstock, a buyer ships to the address mentioned in the return instructions. Buyer has to bear the cost of shipping if the reason for return is dissatisfaction with the product, ordered by mistake, no need for the product now, etc.
Whereas if a damaged or wrong product is delivered to the customer then Overstock will return the cost of shipping to the buyer.
Shipping
Overstock takes the return of products within 30 days of buying. It should be delivered to the company within 45 days of billing the item. Therefore, the rerun process should be started early by the customer.
Overstock appliance return
Small appliances follow the standard return policy of Overstock. But if appliances are huge like washing machines, refrigerators, large-size TV, etc., then there is an oversized return policy of the company to follow. Such items are sent via freight. If the reason for return is damaged on delivery, customers should immediately contact Overstock. They will aid in the return process and pay the shipping charges also.
How to return jewelry ordered from Overstock?
Return of jewelry follows specific guidelines because. Overstock demands delivery in a single package for the jewelry that costs more than $100. It is also advisable to track the package of jewelry items.
Can I return anything at Overstock?
Overstock takes back most of the products bought from it. But there are few exceptions because of safety reasons and state regulations. The non-returnable items are-
Perishable goods can not be returned. This includes fruits, vegetables, and food items. Additionally, personal items like intimate wear can’t be returned.
There are certain risks involved in shipping beauty and health care products. Perfumes, makeup, medicines, and skincare products contain various chemicals. Some of them are inflammable. Keeping in mind the risk involved and permission requirements to ship such products, Overstock doesn’t take its return.
Certain products can’t be returned after opening. This includes mattresses, cushion covers, pillows, etc.
Clothes, bags, and other fashion accessories can’t be returned without tags. If you have removed the tags and used them, products can’t be returned.
Overstock refund policy
Overstock initiates the refund process as soon as they receive the package of a returned item. They ensure a refund within 4 weeks of getting the request. However, refunds could also come early depending on the pace of work.
Before releasing the refund, Overstock performs an inspection of the product they received. It should be unused, contain all accessories, properly packed. After satisfying the inspection, Overstock releases the refund.
Refunds are either transferred to customers’ in-store accounts or credited to their bank account depending on the payment method buyer used. It might take a few days to credit the refund to your bank account. However, getting it in an Overstock in-store account is faster.
Conclusion
Overstock has a 30-days window to return the bought items. Buyers can return items if they are not with products or receive defective products. Overstock gives a full refund of returned items within 4 weeks of getting the request. Buyers can return any product except for some exceptions due to state regulations and risks involved in shipping.
How to return products bought by third-party sellers from overstock?
Answer: The return process of items bought by third-party sellers is not guided under Overstock. Return of such items depends on the policy of the seller.
Can I replace or exchange international orders from overstock?
Answer: No, currently Overstock does not provide the facility of replacement and exchange for international orders. However, you can return the order and place a new one.
Does overstock replace defective orders?
Answer: Yes, Overstock replaces defective items if they get damaged during the shipping process. They also take the shipping charges of replacing the item.
