Yes, packages get delivered to the wrong address due to technical problems. Many people complain that their courier got delivered to the incorrect address when the delivery guy phoned them to ask about the landmark and known that their order was in another area. Many consumers return or decline their orders when they get into such situations.
Reasons Your Order May Have Got Delivered To Wrong Address
There are some reasons why your order may not get delivered to your address. They are:
Address Problem
Most of us keep changing our rental apartments and may forget to change the address. Hence, the order may get delivered to your previous address due to not changing your address.
Another address problem that may occur is that you may have changed the address after placing the order. Most websites have a policy that the address cannot be changed after placing the order and even if you change the order it may not be considered.
Another problem that may have occurred was that the delivery associate may have gotten confused with house numbers. For Example, the delivery associate may have delivered a package of house no. 402 to house no. 204.
Order Status Says Delivered
Sometimes delivery guys mark the order as delivered before delivering it to the customer. They do it occasionally to complete the delivery list. Sometimes some parcels are left behind and are marked as delivered on their list, but actually, they are not delivered. When someone else orders the same thing they are sent to the address of that customer. Hence, the order gets delivered to the wrong address due to this misunderstanding by the delivery associate.
Hence, these are the reasons why the packages may get delivered to the wrong address.
Ways To Get Back Your Wrongly Delivered Parcel
Sometimes the person to whom the courier guy mistakenly delivered the parcel may refuse to return the order. The worst case is they may take the thing for which you paid. You can follow the below steps if you got the call from the delivery guy but didn’t receive your order even after 24 hours of the phone call.
Here are the ways you can follow to overcome such situations. They are:
Track Your Order
Go on the website of the company from which you purchased your order. Check the order status by clicking on the track your order button. Check the landmark to which the order is delivered and check the details. Here you can find the address and details of the house to which the order was delivered.
Call The Customer Care Number Of Website
After tracking the details of your order and confirming that your order got delivered to the wrong address, you can contact the customer care number of the website from which you purchased the product and make them understand the whole scenario. After understanding the situation, they can help you and resend your order or refund you, for example, the order cannot get delivered if the person who received your order is not available or the person did not pick up the package and return it from the doorstep.
Ask The Neighbours
Nowadays, everybody orders things online. Your package may have been delivered to your neighbor mistakenly by the delivery associate. Therefore, confirm with your neighbor whether they have got your package. In case your neighbor refuses to give the parcel, you can contact the delivery associate.
Report If Package Gets Stolen
After making sure your neighbor does not know your package, your order status show delivered, and talk to your delivery associate, check your nearby CCTV footage to see if it is stolen or not. If you see anyone stealing your order from your mailbox, report it to your nearest police station.
Here are the steps you can follow to get back your package which may have been wrongly delivered to somewhere else. Contact the website customer care whenever you face such problems. To avoid such situations, always recheck your details before placing the order.
What if someone else’s order gets delivered to me?
Ans. Contact the website or contact the person whose details are on the Parcel.
Can I get my refund if I paid for the order not delivered to me?
Ans. Contact the website and make them understand the whole thing about your order, and you can get your refund soon.
What if someone keeps my order wrongly delivered to them?
Ans. Contact customer care and they will give you the location details, and you can get your order from there.
